Shipping Policy

All orders are processed between 9am-5pm Monday through Friday (EX: if you place an order on Friday after 5pm your order will not be processed until the following work day on Monday) After receiving your order confirmation email, all orders are processed within 5 to 7 business days (excluding weekends and holidays). You will receive another notification when your order has shipped. 

Please note that shipping times may vary depending on weather conditions and other variables that are not within our control. 

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout.

We offer free shipping on all orders $50.00 and over.

Local delivery or pick-up

We offer FREE LOCAL delivery- Contact us for details.

International Shipping

Currently, we do not ship outside of the United States.

Shipping charges for your order will be calculated and displayed at checkout.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Stateline Woodshine is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 10 business days of receiving your shipping confirmation email, please contact us at statelinewoodshine@icloud.com with your name and order number, and we will look into it for you.

 

Shipping to P.O. boxes

Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here.

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at statelinewoodshine@icloud.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at statelinewoodshine.com.